Introduction
Welcome to WoowPDF. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website and services.
WoowPDF provides free online PDF tools including conversion, compression, merging, splitting, and other document manipulation services. We understand that you trust us with your documents, and we take that responsibility seriously.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.
Information We Collect
1. Information You Provide
- Contact Information: When you contact us, we collect your name, email address, and message content.
- Account Information: If you create an account (for premium features), we collect your email, username, and password.
- Payment Information: For premium services, payment processing is handled by third-party providers who collect billing information.
2. Information Automatically Collected
- Usage Data: IP address, browser type, device information, operating system, pages visited, time spent, and referring URLs.
- Cookies: We use cookies and similar tracking technologies to track activity and hold certain information.
- Analytics Data: We collect anonymized analytics to understand how users interact with our services.
3. File Metadata
When you upload files for processing, we may temporarily collect:
- File name, size, and type
- Upload and processing timestamps
- Processing status and error logs (if any)
How We Use Your Information
We use the collected information for the following purposes:
Service Provision
To process your files and provide PDF conversion, compression, and editing services.
Service Improvement
To analyze usage patterns and improve our tools and user experience.
Communication
To respond to your inquiries, feedback, and support requests.
Security
To detect, prevent, and address technical issues and security threats.
Legal Compliance
To comply with legal obligations and enforce our terms of service.
Marketing
To send newsletters and updates (only with your consent).
File Handling & Storage
Our File Privacy Guarantee
We do not view, read, or access the content of your files. Your documents are processed automatically by our servers without human intervention.
File Processing
- Files are uploaded via encrypted HTTPS connection
- Processing happens on secure servers
- No human access to file contents during processing
- Processed files are immediately available for download
File Deletion
Automatic Deletion Policy
All uploaded files and processed files are automatically deleted from our servers within 1 hour after upload. This ensures your documents remain private and our servers stay clean.
Your Responsibilities
- Download your processed files promptly
- Do not upload highly sensitive documents if you have concerns
- Ensure you have the right to upload and process the files
Data Security
We implement industry-standard security measures to protect your data:
Encryption
256-bit SSL/TLS encryption for all data transmission and storage.
Secure Servers
Servers hosted in secure data centers with 24/7 monitoring.
Access Control
Restricted access to user data, only authorized personnel.
Regular Audits
Periodic security audits and vulnerability assessments.
Important: While we use industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
Essential Cookies
Required for the website to function properly.
Examples: Session management, security tokens
Analytics Cookies
Help us understand how visitors use our website.
Examples: Google Analytics, page views, bounce rate
Preference Cookies
Remember your settings and preferences.
Examples: Language preference, theme selection
Managing Cookies
You can control cookies through your browser settings:
- Block all cookies
- Delete existing cookies
- Allow cookies from specific websites
Note: Blocking cookies may affect website functionality.
Third-Party Services
We may use third-party services that collect information:
Google Analytics
For website analytics and user behavior tracking.
View Google Privacy Policy →
Payment Processors
Stripe/PayPal for handling premium subscriptions.
We do not store credit card information.
Content Delivery Networks (CDN)
For faster content delivery and improved performance.
These services have their own privacy policies. We encourage you to review them.
Your Privacy Rights
Under GDPR and other privacy laws, you have the following rights:
Right to Access
Request copies of your personal data.
Right to Rectification
Request correction of inaccurate data.
Right to Erasure
Request deletion of your personal data.
Right to Restrict
Request restriction of data processing.
Right to Portability
Receive your data in a portable format.
Right to Object
Object to certain data processing.
How to Exercise Your Rights: Contact us at support@woowpdf.com to exercise any of these rights. We will respond within 30 days.
International Data Transfers
Your information may be transferred to and maintained on servers located outside your country or jurisdiction where data protection laws may differ.
Our Commitments:
- We ensure adequate safeguards are in place for data transfers
- We comply with GDPR requirements for international transfers
- We use standard contractual clauses approved by the EU Commission
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
We will take steps to remove such information from our servers and terminate the account.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons.
When We Update:
- We will update the "Last Updated" date at the top of this policy
- For significant changes, we will notify you via email or website notice
- Continued use of our services after changes constitutes acceptance
- We encourage you to review this policy periodically
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
support@woowpdf.com
Website
Contact Form
We will respond to your inquiry within 30 days.